Refund Policy

1. Before work has started

If you change your mind after paying but before we've begun any design work on your project, you're entitled to a full refund. Contact us on WhatsApp and let us know — refunds are processed back to the original payment method within a few business days.

2. Once design work has started

Once we've started sketching concepts, sourcing assets or producing drafts for your project, that time is no longer recoverable. In this case:

• If you'd like to stop the project partway through, we'll discuss a partial refund based on the work already completed.
• If you're unhappy with the direction, please ask for a revision first — most concerns are resolved this way, faster than a refund.
• Once final files have been delivered and approved, the project is considered complete and is not eligible for a refund.

3. Revisions

A round of revisions is part of every project — if the first draft isn't quite right, tell us what to change and we'll adjust it. Revisions that go well beyond the original brief (a completely different concept, extra deliverables not agreed on) may be quoted separately.

4. When a refund does not apply

• The final files have already been delivered and downloaded/received by you.
• The delay was caused by you — for example, a slow reply, or the brief or content changing partway through.
• You simply changed your mind after approving the final design.
• Printed items that have already gone to print, once you've approved the final artwork.

5. Mistakes on our end

If the final files don't match what was agreed in the brief, or something is genuinely wrong on our side, tell us and we'll fix it at no extra cost. This isn't treated as a "revision" against your project — it's on us to get right.

6. How to request a refund

Message us on WhatsApp with your order details and the reason for your request. We aim to respond within one business day, and to resolve refund requests within 7 days.

7. Changes to this policy

We may update this policy from time to time; the version that applies is the one shown here at the time you place your order.